“Change your opinions, keep to your principles; change your leaves, keep intact your roots.”

— Victor Hugo

Let’s design human-centered organizations rooted in principles.

The business landscape is constantly evolving. Change is vital and unavoidable, and most people fear it. Organizations designed around a compelling vision for the future and unshakeable shared values will find that these stable elements provide the steady ground employees need to be positive and resilient through change events.

I bring a unique perspective to organizational design and effectiveness from nearly 20 years in the experience design field, augmented by human behavior and motivation research. ​​I partner with organizations to enhance their effectiveness and foster thriving workplaces by applying human-centered design practices and behavioral insights to organizational structures, processes, culture, and talent development.

My approach involves in-depth analysis, collaborative design workshops, and the implementation of tailored strategies to optimize performance, boost employee engagement, and facilitate successful change. I also provide coaching and facilitation to help leaders and managers improve their overall effectiveness, navigate ambiguity, and shape a compelling vision for the future.

Services

  • Organizational Design

    • Apply human-centered design and organizational psychology principles to re-imagine organizational structures, processes, systems, people development, and culture that better serve employees and stakeholders.

    • Conduct user research within the organization to understand employee motivation, needs, pain points, and aspirations. 

    • Facilitate co-creation workshops that lead organizations in designing more effective and engaging work environments.

    Organizational Effectiveness

    • Analyze current organizational structures and identify areas for improvement in efficiency, communication, and collaboration.

    • Design new organizational models that align with strategic goals and foster better performance.

    • Guide organizations through restructuring processes with a focus on minimizing disruption and maximizing employee buy-in.

    • Implement tools and strategies to foster better information sharing, teamwork, and conflict management.

    Process Optimization

    • Analyze existing operational processes and identify bottlenecks and inefficiencies.

    • Redesign processes with a focus on user experience, employee well-being, and ease of use, referencing behavioral 

    • Implement human-centered methodologies to understand the impact of processes on individuals.

  • Culture Assessment and Transformation

    • Conduct culture audits to understand current organizational culture, values,and norms.

    • Identify desired cultural future state and develop strategies for transformation based on employee sentiment, business goals and current culture. 

    • Facilitate conversations and initiatives to shape a more positive, productive, and aligned culture.

    Employee Engagement Strategies

    • Analyze employee engagement survey data and identify key drivers of engagement and disengagement.

    • Develop and implement strategies to improve employee morale, motivation, and commitment.

    • Design feedback mechanisms and action planning processes to address employee concerns..

    Talent Development Strategies

    • Develop comprehensive talent development frameworks that align with organizational goals and employee career aspirations.

    • Design and implement programs for skill development, career pathing, and succession planning.

    • Utilize user research to understand learning gaps and preferences within the organization, focusing on practical application and behavior change.

  • Strategic Leadership Coaching - One-on-one and group coaching for leaders and managers to enhance their strategic thinking, decision-making, and overall effectiveness.

    Change Management Leadership - Guide leaders through organizational changes, helping them to identify opportunities, communicate effectively, build buy-in, and navigate resistance.

    Vision and Strategy Development Facilitation - Facilitate leadership teams in developing clear organizational vision, mission, values, and strategic goals.

  • Ongoing part-time engagement for smaller companies and purpose-driven organizations who need consistent strategic leadership in organizational design, effectiveness, development, and culture.